Atender o Segundo nível através de: Chamados , Analisar e prover soluções, sugestões, etc
Fazer uso de ferramentas de acesso remoto para atender a necessidades da empresa quando necessário;
Realizar atendimento presencial de clientes internos in loco, ou no setor designado, com o objetivo de sanar problemas ou levantar possibilidades de melhorias;
Diagnosticar falhas de funcionamento de sistemas;
Orientar os usuários sobre os procedimentos operacionais padrões e melhores práticas para uso dos sistemas;
Realizar correção de anomalias identificadas pelos clientes internos;
Auxiliar a gerência na gestão/acompanhamento dos chamados aos fornecedores;
Elaborar apresentações executivas sobre os projetos;
Realizar testes Unitários e Integrados em sistemas;
Dentre outras atividades inerentes ao cargo
REQUISITOS E QUALIFICAÇÕES
Ensino Superior completo em área de Tecnologia (Ciências da Computação, Analise de Sistemas, Informática ou afins);
Necessário experiência em Sistema TI;
Desejável experiência no cargo no segmento de Varejo;
Pós-graduação em Engenharia de Software/Desenvolvimento de Software pode ser diferencial;
Conhecimento em Banco de Dados;
Experiência em sistemas voltados ao varejo como RMS
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